Contents

• essentials of engagement
  • bury your boomerangs
  • affirm what’s good
  • connect with core desires
• six ways to make a lasting impression
  • take interest in others’ interests
  • smile
  • reign with names
  • listen longer
  • discuss what matters to them
  • leave others a little better
• how to merit and maintain others’ trust
  • avoid arguments
  • never say, “you’re wrong”
  • admit faults quickly and emphatically
  • begin in a friendly way
  • access affinity
  • surrender the credit
  • engage with empathy
  • appeal to noble motives
  • share your journey
  • throw down a challenge
• how to lead change without resistance or resentment
  • begin on a positive note
  • acknowledge your baggage
  • call out mistakes quietly
  • ask questions instead of giving direct orders
  • mitigate faults
  • magnify improvement
  • give others a fine reputation to live up to
  • stay connected on common ground